This topic involves:
- Identify the most common sources of conflict or disputes in the property sectorÂ
- Implement interpersonal communication strategies to manage the conflict, including listening, assertiveness, as well as effective non- verbal communication
- Identify management practices that lead to increased conflicts
- Identify the steps to managing a conflict
- Understand the legislative environment for resolving conflict in property sector
- Evaluate the effectiveness of your responses to conflict for continual improvement.
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