160N- CPD Elective: Dealing with difficult clients and situations-Residential agents- 1 hour [LMS]

This CPD course covers dealing with difficult clients in a residential real estate environment. So much of what real estate agents do involves a high level of communicating- asking the right questions to assess client needs, answering questions to give clients information, presenting information and putting forward a persuasive case, facilitating meetings, negotiating and resolving conflict.