047A - ACT CPD Effective conflict management (1 point)

This unit looks at tips and skills for managing conflict effectively, such as:

• Identify the most common sources of conflict or disputes in the property sector 
• Implement interpersonal communication strategies to manage the conflict, including listening, assertiveness, as well as effective non- verbal communication
• Identify management practices that lead to increased conflicts
• Identify the steps to managing a conflict
• Understand the legislative environment for resolving conflict in property sector
• Evaluate the effectiveness of your responses to conflict for continual improvement.