Cancellation Policy & Fee Refunds
Cancellation Policy
Provided a student has not commenced their course/studies, they may be able to cancel their course within five business days of initial payment being made, subject to the Fee Refunds Policy below, minus administration fee of $200. For students who enrol in a hard copy version of a course, no refund will be issued if course material has been posted.
After course material has been issued, and the enrolment process is complete, the student acknowledges that they have entered into a binding agreement with RETS, whereby all course fees will be payable, regardless of the payment method chosen. Please note that for students who are paying their course fees in instalments, these payments will not stop should you wish to discontinue your studies, unless you have been approved for a partial or full refund in accordance with the extenuating circumstances below, and the Fee Refunds Policy.
Students must be aware that they will be legally liable for full course fees, whether their studies have been completed or not, and no refund will be given except in extenuating circumstances, as outlined below.
Cancellations and refunds MAY BE granted (subject to application by student and review by RETS) in the following circumstances:
• Serious medical conditions/illnesses
• Crisis situations
• Significant hardship
• Where RETS has failed to provide services agreed upon in the student agreement and the failure cannot be rectified in a timely manner
Please note that cancellations and refunds will be considered on a case-by-case basis, and most refunds will be consumption based. We will calculate the fees payable/fees refundable based on a combination of the length of time a student has been enrolled, as well as the number of modules released.
Cancellations and refunds WILL NOT BE granted in the following circumstances:
• Changing your mind about the course
• Changing jobs
• Losing your job
• Changed circumstances
• Being too busy
• Moving to a new house
Any cancellation or refund requests must be sent in writing via email to admin@rets.com.au. RETS will respond to your request within 3 business days.
Fee Refunds
Once enrolled, the student has entered into an agreement with RETS that they will complete their studies and will pay the full amount of course fees applicable whether they complete their studies or not.
If a student decides to cancel their course within five business days of initial payment, a refund may be approved provided that the student has not commenced their studies, and RETS has been notified within the five business day period. All refunds made will exclude a $200 administration fee which is not refundable under any circumstances.
Please note: changing your mind about the course, changing jobs, losing your job, changed circumstances, being too busy or moving to a new house are not considered grounds for a refund. In these circumstances, RETS may grant students a deferment of their course, but no refund will be granted. Deferments are at no cost to the student, but this will be assessed on a case-by-case basis.
Refunds will only be provided to students in extenuating circumstances. For example, serious illness or other health conditions, crisis situations or other forms of hardship. These will be assessed on a case-by-case basis by the Managing Director, Compliance Coordinator and Training Coordinator. In these instances, RETS adopts a consumption-based refund system, whereby a student who is eligible for a refund will be refunded pro-rata the unused portion of their course. This may be based on the time transpired, or amount of study completed. All units which have been successfully completed will be documented and awarded in the form of a Statement of Attainment. This policy applies to all students regardless of whether they pay upfront or in instalments.
To apply for a refund, the student must place the request in writing (an email will be sufficient, please send to admin@rets.com.au). RETS will respond to your request within three business days. If applicable students will receive their refund within seven business days of approval.
Trainees
Where a trainee withdraws from a traineeship, the traineeship administration fee is non-refundable.
Face-to-Face
For face to face courses a student will be eligible for a full refund if they withdraw five business days prior to the course commencement. Within five business days of a course, students who withdraw will not be eligible for a refund. They can transfer the course to another date or transfer the course to another person. Where RETS cancels a course, students will be provided a full fee refund.